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WHY JOURNEY?
We’ve helped some of the UK’s most exciting hospitality and leisure brands grow through intelligent email and CRM strategy. Our team works as an extension of yours, providing expert insights and hands-on delivery to ensure you get measurable impact, not just noise in the inbox.
Let’s grow your audience — and your revenue.
Get in touch to discover how Journey can transform your email and CRM marketing today.
What we offer
Email strategy and campaign managment
From welcome journeys and re-engagement campaigns to seasonal promotions and newsletters, we plan, build and manage campaigns that convert and connect.
📈 CRM Setup & Segmentation
We help brands set up and optimise their CRM platforms for advanced audience segmentation, smarter targeting, and streamlined data capture.
🔁 Automated Flows & Journeys
We create bespoke automated flows that keep your audience engaged — from post-visit follow-ups to birthday offers, event reminders, and more.
📊 Performance Tracking & Reporting
Full visibility into open rates, click-throughs, revenue attribution, and customer journeys, helping you understand what’s working and where to optimise.
🎨 Creative & Copy
Compelling design and copywriting that speak your brand’s voice and get results — whether it’s a single campaign or a full funnel journey.
Grow loyalty. Drive revenue. Keep your brand front of mind.
At Journey, we use data-led CRM and email marketing strategies to help brands in hospitality, retail, and beyond build lasting customer relationships and unlock new revenue opportunities.
Why CRM and Email Marketing?
Email remains one of the most powerful and cost-effective marketing tools. When combined with a well-structured CRM, it becomes a driving force for:
• Customer retention
• Personalised guest experiences
• Increased booking frequency
• Stronger brand loyalty
• Higher lifetime value
Whether you’re nurturing first-time visitors or rewarding your most loyal customers, our CRM and email marketing strategies ensure the right message reaches the right person at the right time.
